Territorial scope

Erresse (ERRESSE with registered office in Via F.lli Villa 11 20863 Concorezzo (MB) – VAT No. 07502490969 – CF: RRNSFN63E02I441M – REA Registry: MB-1878743) accepts orders with delivery only in the countries indicated on the “Shipping and Delivery” page.

For shipments to non-EU countries, the customs and tax costs of the recipient countries must be paid by the recipient.

Purchase document

For each order placed Erresse issues a receipt and a detailed list of the material shipped and sends it by e-mail to the holder of the order ex art. 14 DPR 445/00 and dl 52/2004 (the receipt will be sent with the goods). The data provided by the customer at the time of the order will be included in the detail list. No change will be possible after the issuance of the receipt and the detail list itself.

In case the customer needs an invoice, he/she will have to insert the necessary data (VAT number and fiscal header) when registering the order. It is not possible to request the invoice at a later time.

Product information

The customer can purchase the products in the Erresse electronic catalog when placing an order. The images and technical data accompanying a product sheet may be incomplete and not fully exhaustive of its characteristics but may differ in size, color, accessories, etc.

The wording “In Stock” on the product displayed is purely indicative given the possibility of multiple purchases at the same time by multiple users. For this reason Erresse reserves the right, once the order is received, to check the availability of the goods and, failing that, to promptly notify the non-acceptance of the order sent. No responsibility can be attributed to Erresse.

Le Creuset branded products are not available for sale outside the European Union except in the United Kingdom and Norway.

Receipt of Order

Correct receipt of the order is confirmed by Erresse by email sent to the email address provided by the customer. This email message will show all the data entered by the customer who agrees to verify the correctness and communicate any corrections in a timely manner. At the bottom of the mail Order Reception will be sent to the customer the content of the “Terms and Conditions” accepted during the order confirmation. Therefore, the sending of this email formalizes the acceptance of the Purchase Agreement between the customer and ERRESSE.

By placing an order on the site Erresse-shop.it the customer declares to have read the conditions of sale, the payment method proposed and the entire purchase procedure. With express reference to art. 3 and 4 dlgs 185/89 the customer will receive via e-mail all the information necessary to identify the seller that the customer must keep together with the e-mail acceptance of the contract.

Receipt of your purchase

Some tips for receiving the goods:

  • Check that the number of packages delivered correspond to what is indicated in the transport document delivered by the courier.
  • Check that the packaging is intact and not altered even in the closing tapes.
  • If possible, immediately unpack the product and check that there are no damages.
  • In case of tampering and / or visible breaks you must immediately challenge the shipment and / or delivery by placing the words “RESERVE TO CHECK GOODS FOR …..” (indicate the reason) on the delivery note received by courier.

Then send us the report immediately by filling out the form on the site. in the Contact Us area: Contact Form. The report must be received no later than 7 (seven) working days from receipt of goods.

Purchase Document

The goods are sent together with the packing list (document summarizing the items ordered) and the receipt and/or invoice. The documents are placed inside the package and are valid as proof of purchase for the purposes of the law and regulations relating to the manufacturer’s warranty.

Attention: In the case in which the package must be sent without the “Document of Purchase” (ex. gift) the request must be indicated in the NOTES of the order. In this case the purchase document will be sent to the buyer in electronic format to the email address indicated at the time of order.