PURCHASING INFORMATION

Erresse-shop.com is dedicated to selling in the United States. Shipping of products is exclusive to US residents.

Erresse-shop.it sells in Italy, the European Union (EU) and Extra EU*.

Attention: If you are not a resident of the United States, you can make your purchases at erresse-shop.it

Shipping is free in USA.

For purchases over $800 duties and charges will be the responsibility of the buyer and will be paid before delivery directly to FedEx.

Shipping times can vary between 2 and 6 business days with FedEx courier service

The shipping date you will find on the order processing e-mail indicates the day on which we entrust your order to the courier for delivery to the address you have indicated. However, this date may vary for organisational and logistical reasons not directly attributable to Erresse.

Some tips for receiving goods:

  • Check that the number of packages delivered corresponds to the number indicated on the transport document delivered by the carrier;
  • Check that packaging is intact and not altered, including the closing tapes;
  • If possible, immediately unpack the product and check that there is no damage;
  • In the event of visible tampering and/or breakage, you must immediately dispute the shipment and/or delivery by writing “RESERVE TO CHECK GOODS FOR …” (indicate the reason) on the delivery document received from the courier.

Then send us the report immediately by writing an e-mail to [email protected]. The report must be received no later than 7 (seven) working days from receipt of the goods.

All products marketed by ERRESSE-SHOP are covered by the manufacturer’s conventional warranty and by the 12-month warranty for conformity defects. In order to benefit from the assistance under warranty, the Customer shall keep the invoice (or the sales document with receipt) that he will receive along with the purchased goods.

Conventional manufacturer’s warranty is provided in accordance with the procedures illustrated in the documentation inside the product packaging. This service is provided directly by the manufacturers of the goods sold, through their service centres. The references of these service centres will be provided by ERRESSE-SHOP, which will reply to [email protected].

All the information on the guarantees can be found on the page Terms and Conditions.

ACCOUNT AND NEWSLETTER

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Erresse cares about the security of your personal data and the need to process them in accordance with Italian and European legislative requirements (Legislative Decree no. 196/03). You can find more detailed information about this in the Privacy and Cookies area with links in the black band at the bottom left of each page.